Shipping & Payments

SHIPPING METHOD
At the current time, ANAMNESI.CO delivers items in Greece, Cyprus and all the European Countries. All parcels are sent via Courier Service. Orders are processed within 2-3 working days. However, during sale seasons or holidays orders might suffer a slight delay.

ANAMNESI.CO will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond the control of ANAMNESI.CO.

Orders will be sent to the delivery address that you have submitted. Once orders are sent, a change of delivery address will no longer be possible, so please make sure to fill out your correct address when checking out. ANAMNESI.CO will not be held responsible for any deliveries made to an incorrect address.

Please note that we cannot deliver to P.O. Boxes.

 

SHIPPING COSTS
Shipping costs for each specific geographic area are calculated at checkout and listed below. Please note that in case that, for any reason, the customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

 

GREECE
The prices shown on ANAMNESI.CO when shipping to Greece include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: 3 €

 

CYPRUS
The prices shown on ANAMNESI.CO when shipping to Cyprus include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: 15 €

 

EUROPEAN UNION COUNTRIES
The prices shown on ANAMNESI.CO when shipping to European Union Countries include import duties, custom fees and taxes and will be delivered with no extra costs.
Shipping costs: 20 €

Countries included are Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Italy, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, and United Kingdom.

 

SHIPMENT TRACKING
When your order is tendered to the courier, you will receive an email providing the tracking number (AWB) related to this order. To monitor the status of your shipment, you may visit the courier’s official website and insert the given AWB number in the specific area “Track Your Shipment”.

 

SHIPMENT INSURANCE
From the moment of dispatch, the package is fully insured with our courier company against damage, theft and loss. Once the package has been signed for by the customer the responsibility shifts to the customer and the insurance is void. We urge customers to not accept packages that are damaged, broken or seem to have been tampered with. In such cases contact our customer care team at info@anamnesi.co for support. We do not offer returns based on these accusations once the package has been signed for.

 

DELIVERY
At delivery time, customers are kindly invited to carefully inspect the parcel before signing and confirming the completed delivery of the same. ANAMNESI.CO carefully packs and seals parcels. In case you, the customer, receive a parcel that has been opened by the Carrier for authorized inspections, the parcel will be closed with a guarantee seal by the specific body. If the parcel appears damaged, or the adhesive tape not intact, you are kindly invited to sign the delivery of the parcel with the note “Received unchecked”, or to refuse the delivery of the parcel. In case the parcel will not result untouched, customer is kindly invited to notify the courier service and promptly contact ANAMNESI.CO at info@anamnesi.co. If the parcel is not intact, and the customer signs the delivery without the note “Received unchecked”, delivery will be deemed automatically accepted and consequently ANAMNESI.CO will not accept any related claim.

PLEASE NOTE that we do not offer a collection service at the current time.

 

FAILED DELIVERY
By placing an order, customers establish a commercial relationship with ANAMNESI.CO and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender ANAMNESI.CO in Greece at customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

 

PAYMENTS
All payments made using a credit or debit card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.
Alpha Bank’s electronic payment platform accepts the following cards: Visa, Mastercard, American Express, Maestro, Diners and Discover, and the following digital wallets: Masterpass by Mastercard.

 

PRICES AND CURRENCIES
Payments as well as refunds for shipments are all invoiced in Euro (EUR).